Sunrun will validate your system’s performance and will distribute payments to you at most twice a year, on a bi-annual basis. Please refer to the Terms & Conditions for additional payment details.

To obtain your gift card, please look for an email from SunrunSupport@mg.SunrunRewardCenter.com with the subject line: “You have a 2024 PowerOn Puerto Rico Offer reward that is ready to redeem.” Please follow offer claim instructions in that email.

Sunrun reserves the right to report all payments as income where required by law. Sunrun will accept all funds on your behalf from the Program and distribute them after an internal review. LUMA/PREPA will not be responsible for any compensation, refunds, or other payments relating to PowerOn Puerto Rico.

At any time during the program if you wish to stop participating you can unenroll by emailing grid_ops@sunrun.com. If you unenroll from the program, your Powerwall's export during any previous grid events will be validated and you will receive a final gift card for your earned rewards when Sunrun sends out reward payments. Once your unenrollment is confirmed you will be unable to earn additional rewards and you will be unable to re-enroll until the program is renewed.

This is an Emergency Demand Response Program designed to help improve grid stability and resiliency for all Puerto Ricans, and deliver value to Powerwall owners on the island. Sunrun offers this type of program throughout many markets in the US and we’re excited to bring this opportunity to Puerto Rico for the first time!

By participating in PowerOn Puerto Rico, your battery will discharge when all available generation resources are in use and the utility is not expected to meet forecasted energy requirements––what we call a “grid event.” This discharged energy will be used to power your home and export to the grid. For the term of your participation, your Powerwall(s) may discharge from 7:00 PM to 11:00 PM for up to 2 or 4 hours, Monday through Friday, excluding holidays and weekends. Participants can expect 50 grid events per year with the potential for up to 125 grid events. 

The exported power from your Powerwall, and 6,499 of your neighbors, will help stabilize the electric grid and help keep the island energized! After a grid event, your battery will recharge from available solar and will return to normal operations until the next event.