1. Eligibility

Sunrun solar and battery customers who are eligible for the PowerOn Puerto Rico program can apply directly through your Tesla mobile app to submit your application. Your application will be reviewed and your Tesla mobile app will be updated to reflect your participation status. Eligibility is based on a number of battery characteristics, among other pre-qualification factors. In order to participate in this program you must have an active Net Energy Metering account with LUMA/PREPA that is in good standing. For more information on eligibility criteria, please contact Sunrun at grid@sunrun.com.

2. Unspecified Consent

Unless you choose to opt out, Sunrun hereby acknowledges your consent to participate in this Program. As a participant, you agree that your enrollment is voluntary and that you have read and acknowledged these Terms and Conditions.

3. Unenrollment

If you would like to opt out of the program at any point, please email grid@sunrun.com. If you opt out prior to the end of the program term, your system's export during any previous grid events will still be validated and you will receive a final gift card for your earned rewards when Sunrun sends out reward payments. Once your unenrollment is confirmed you will be unable to earn additional rewards.

4. Participation Requirements

Participation in the PowerOn Puerto Rico Program does not require any additional service calls to your home or any hardware modifications to your battery system. Additionally, nothing will be required of you when the Program concludes. Any operational changes will be made by Sunrun automatically.

5. Program Term

Initially launched in November 2023, this program has approval from Puerto Rico Energy Bureau (PREB) to operate through June 30, 2028. Sunrun is not obligated to continue program operation for the full term and will contact all participants if the program ends. If the program is extended, participants may automatically remain enrolled based on regulations.

Once the program term is complete batteries will resume normal modes of operation. Please refer to your Sunrun Customer Agreement for additional details.

6. Battery Operations

By participating in PowerOn Puerto Rico, your battery may be dispatched when all available generation resources are in use and the utility is not expected to meet forecasted energy requirements - i.e. a “grid event”. For the term of your participation, your battery system may discharge for up to 4 hours, Monday through Sunday, excluding holidays. Participants can expect approximately 50 to 75 grid events for the 2025 summer season, and upward of 125 grid events annually.

The discharged energy will power your home, and any excess energy will be exported to the grid. You’ll receive Net Energy Metering (NEM) credit toward your remaining utility bill for the excess energy you send to the grid in addition to the program payment.

Sunrun may conduct up to 10 additional tests on your battery system to confirm system functionality; you will not be compensated for the test events, but you will receive your regular net metering credits. LUMA will not have access to or control of your battery. If you determine any battery deficiency, problem, or operational issue, please contact Sunrun at grid@sunrun.com.

7. Backup Control

Your battery will automatically reserve 80% of its capacity during grid events for backup power in case of an outage. If you have a Tesla Powerwall battery, you can lower your grid event backup reserve to earn more rewards at any time in your Tesla app. If you have a SolarEdge system, you can lower your grid event backup reserve to earn more rewards at any time by emailing grid@sunrun.com.

During a grid event, the lower your grid backup reserve is set, the more energy your battery will export, and the more money you’ll earn.

You will be notified of grid events in your Tesla mobile app, and be given the chance to opt out of individual events beforehand. Your battery system will not send any energy to the grid during an outage. Storm Mode (an automatic Sunrun setting for SolarEdge systems) or Storm Watch (if enabled in the Tesla mobile app for Powerwall) will keep you prepared for storms.

8. Reward Structure

Participants in PowerOn Puerto Rico are entitled to receive a reward payment for delivering energy to the grid during a grid event.

You’ll earn $1.00 per kWh that your battery system exports to the grid during an event.

To maximize your rewards, you can select in your Tesla mobile app how much energy you want to export for rewards and how much you want to reserve for backup power - or you can select to opt out of the event altogether.

9. Reward Payment

Sunrun will validate your system’s performance and will distribute payments to you on a bi-annual basis. Participants will receive their payment for performance periods as listed below*.

Sunrun reserves the right to report all payments as income where required by law. Sunrun will accept all funds on your behalf from the Program and distribute them after an internal review. LUMA/PREPA will not be responsible for any compensation, refunds, or other payments relating to PowerOn Puerto Rico. Sunrun reserves the right, in its sole discretion and without prior notice, to suspend or cancel the promotion, or substitute the Offer Reward for any reason. Sunrun does not have a liability to the customer to compensate them for missed events because of delays in the approval process, or technology failures.

*Participants will only earn and receive rewards for performance during their participation period. The Payment Period is estimated and subject to change.

10. Event Opt Out

Once you are successfully enrolled, your participation in specific grid events is optional. For all events that you participate in you will be compensated $1.00 per kWh exported. If you choose not to participate you will not be compensated. You can select your event preferences in your Tesla mobile app.

11. Privacy and Data Sharing

Participating in this program means you consent to Sunrun, Tesla, and approved third-party administrators of the program sharing your account and battery system operational data with LUMA for the term of the program renewal dates, as needed for program administration. As a reminder, Sunrun will handle any personal information or data according to our privacy policy.

12. Additional Terms

Participation in this program will not affect your service. If you have additional questions about the Program, feel free to reach out to our customer care team at Grid@Sunrun.com.

These Terms and Conditions may change from time to time; the date of last revision is identified below. Your continued enrollment in the program acknowledges changes to the Terms and Conditions which means you accept those changes, so please check back periodically for updates. You will be notified if there are material changes related to program operations or termination of this program.

13. Contact Information

To ask questions or comment about these terms and our privacy practices, contact us:

By Mail: Sunrun, Inc., Attn - Marketing (Privacy), 600 California, Suite 1800, San Francisco, CA, 94108

Via email to: grid@sunrun.com
Via our toll-free number: 844-210-9168

Last Updated: June 11, 2025

Data from certain Sunrun customers may be subject to the Cayman Islands Data Protection Law, 2017 (the "DPL").